How does
Rich Business
Messaging work?

Rich Business Messaging is based on the Rich Communication Services (RCS) standard and is pre-installed in the messaging app on your customers' smartphones. In contrast to conventional SMS, Rich Business Messaging offers a wide range of multimedia options. Thus, you can send not only text messages in your company design, but also videos, pictures and much more. This turns your smartphone into an effective communication channel, ideal for marketing campaigns, product sales, services and customer chats.

Marketing

Inform your customers directly about new products, services and promotions

m-Commerce

Advise your customers individually and sell your products and services in direct customer contact

Customer service

Resolve customer queries directly in mobile chat

Engagement

Keep your customers' processes and contracts up to date with rich business messaging

What can I do with
rich business messaging?

  • Send messages directly to your customers or employees via rich business messaging - with your brand as the verified sender.
  • Communicate with your customers, share text messages, images, videos and more. Rich business messaging supports a wide range of content.
  • Improve your customer service and use rich business messaging as a chatbot channel! This will make your customer service more efficient and even better.
  • Use chat as a sales channel for your products and services - interactive and close to your customers.

Questions and answers about
rich business messaging

Here you will find answers to the most important questions about Rich Business Messaging

Rich Business Messaging is the new standard for communicating with your customers. Rich Business Messaging is based on the Rich Communication Services (RCS) standard and is integrated directly into the pre-installed messaging app on your customers' Android smartphones. Rich Business Messaging is supported by mobile operators and hardware manufacturers worldwide.

  • Send messages directly to your customers or employees via rich business messaging - with your brand as the verified sender.
  • Communicate with your customers, share text messages, images, videos and more. Rich business messaging supports a wide range of content.
  • Improve your customer service and use rich business messaging as a chatbot channel! This will make your customer service more efficient and even better.
  • Use chat as a sales channel for your products and services - interactive and close to your customers.

The smartphone is the center of our digital lives and chat has long been the standard in personal exchange. Rich Business Messaging combines the advantages of SMS with those of modern messengers:

  • Send your customers messages with text, images, videos and other content. Our chat also offers special features for your messages - for example buttons and suggested replies. 
  • Make your customer communication interactive. With rich business messaging and chatbots, you're even closer to your customers.
  • Reach your customers directly in the standard messaging app on their Android smartphone. Your customer doesn't have to download anything or register for the service.


Thus, rich business messaging is your direct communication and sales channel to millions of customers.

Rich business messaging is integrated directly into the native messaging app on Android smartphones, such as Messages from Google or Samsung Messages from Samsung.

Rich business messaging offers great opportunities to interact with your customers for multiple use cases. Tailored to different use cases, we offer you different business models. You want to know exact prices? Then please contact us directly via the Contact form (click here).

 

Learn more now: How can you use RBM in your company?